More Offshore Call Centers!

OMG! and WTF? Your credit information by the big three credit reporting companies is being handled offshore?

Folks, I just had an experience where I had to call both TransUnion and Experian for information regarding my accounts. In both cases I was connected to an offshore call center in either India or the Philippines where the people spoke poor English and were either barely able to assist me or totally unable to understand and assist me at all.

In one case, the woman was able to assist me after some time elapsed. It was nerve wracking to realize that she had the details of my entire life in front of her and she was not even located in the USA.

In the second case, the man on the phone was totally useless. I clearly explained several times I needed assistance at the time of the call and all he could do was tell me to put my request in writing and sent it to Experian. His ability to explain why he could not assist me was overshadowed by his inability to comprehend why I needed his assistance in the first place. Broken English and a poor attitude. And this idiot has control over my most important information? Yet some cretin credit card company wanting to send you junk mail for a pre-approved card can request it and get it easily because they simply pay a fee. Really nice. And they don't even have to talk to these dimwits!

So, if you think your credit information is safe and locked up somewhere, don't feel so secure. Because somewhere overseas, some idiot has access to every bit of it. And with the push of a computer key can screw your life up, all because the credit reporting company that is so "trusted" by hundreds of millions of people, are such cheap bastards that they have to use offshore labor instead of employing Americans in need of jobs.

And you wonder why we're slowly sinking down the tubes? Oh yeah, that goes along with "Press 1 for English"!