Nowhere in the coupon does it state that it cannot be used for map upgrades or map downloads. But, when you try to use it, there is no place or space to enter the code in your shopping cart. Neither can you enter it as a promotional code.
So, I contacted TomTom asking how to handle this as I wanted to upgrade my current map and but an annual map update, at a cost of about $48.00 less the $10 coupon.
TomTom e-mails me a reply NO. The coupon is only good towards hardware and accessories. I tell them the coupon doesn't say, that and TomTom simply sends me another e-mail telling me that they understand my frustration and will "pass my comments on for review." Basically, another too bad, too sad that we baited you to do something for us, and we're now screwing you once again and not performing as promised. Hmm, seems they have done this in the past too. Must be a pattern with them.
Here's what the coupon states:
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Does anyone see anything about "must use towards hardware or accessories"? And isn't maps and map upgrades a "purchase"?
As usual, TomTom makes and changes the rules during the game, gets what it wants and then lets you stand out in the cold if you actually go to use the coupon for something you can use. Factually, why would anyone buy a GPS from their website when most retailers and Internet vendors sell for much cheaper? The only reason to go to TomTom is their maps, and their service, which leaves me cold. Maybe their customer service is offshore and that's the problem?
Time to put the TomTom on Craig's List and get a Garmin where they actually believe in customer service.
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