First off, we had nine vinyl replacement windows windows installed by Home Depot's THD at Home Services. Five of the nine windows were wrong. The installation was beautiful...the windows themselves were made wrong; wrong glass, wrong coating, etc. Visually and cosmetically, the windows were beautiful. Functionally, they worked well; just that they did not meet the specifications of the original contract, nor did they meet the IRS Tax Credit program.
THD at Home Services offered to make nine all new windows, but my spouse was adamant that the east side of our home was not going to be pulled apart again. The windows on that side did meet the energy standards, just not the glass coating we expected to receive. I acceded to her wishes and those four windows remained in place.
Home Depot ordered new windows to replace the other five windows. And ordered them again, and again; the windows that came in still were wrong. Finally, the fifth set of windows, counting the ones already in place, met the requirements and were ready for installation.
The same crew came out and tore out the existing new windows and installed the correct ones. Excellent workmanship again. I have to say that Home Depot has high quality personnel on their subcontractor crews and although this was the first crew we dealt with, we were to be pleasantly surprised again in the future, with additional THD work.
We had discussed purchasing two sliding patio doors and THD offered to discount the doors in return for all the trouble and problems we had with the windows. We chose the French Style doors with the wide frames and internal grids, or mullions, to match the windows in the house, and they turned out perfect. In addition, the installation crew, a different one than did the windows, did an excellent installation job on the doors as well.
So, Home Depot truly stepped up to the plate, and made a significant effort to make things right. It gives a very positive impression of their ability to cut through the red tape and get things done. Sure, it took some time. Yes, we did complain. Yes, we did make inquiries to the manufacturer of the glass and the windows. But actually, in essence, the real culprit in making the windows wrong lies with the manufacturer, since Home Depot sells them and installs them, counting on the manufacturer to make the windows and doors that meet their specifications. If any blame for the original windows and doors lies with THD, it was not checking them before they were even brought to us for installation.
Does the salesman "puff" the product a bit? Maybe? Are the brochures out of date, and do the brochures confuse the buyer some? Maybe. But in the final analysis, did Home Depot make it right? Absolutely!
Tuesday, September 21, 2010
Sunday, September 19, 2010
Making an Ash Out of Yourself…and others too
It’s around 7:41 AM on Thursday, September 9, 2010 and you’re driving south on Interstate 5, between La Costa Avenue and Leucadia Boulevard in your blue Mazda Protégé. Driving down the freeway, you’re obviously very interested in the cigarette you’re smoking, more than public safety, as you mindlessly continue flicking your cigarette ashes out of the open car window. After all, you wouldn’t want those stinking, dirty things in your car, even though they’re filling your body with tar, nicotine and about a hundred or more carcinogens that are roasting your lungs just as surely as a barbecue at the beach.
As you near the end of that cigarette, you take one last puff and flick it out the window. It bounces a few times, sparking, and rolls to the edge of the highway, near the unburned vegetation. Yes, the same type vegetation that you can remember we were still trying to extinguish over a week after the most devastating wildfires in San Diego County and California history. But, obviously, you don’t care much about the losses and suffering other people have endured, the toll on humans and animals, property, and the huge costs involved in fighting the fires, nor the huge task in rebuilding. Because you just tossed that lighted cigarette out the window without a second thought to what it could do to our lives and our community. You
How do I know this? Because I was the one behind you who watched your callus act and took down your vehicle description and license plate number. You see, I was a fire and accident investigator most of my working life, and I saw the results of what irresponsible people like you did to others and to our communities. Your act is a misdemeanor under California Code, as follows: CA Vehicle Code Section 23111 - No person in any vehicle and no pedestrian shall throw or discharge from or upon any road or highway or adjoining area, public or private, any lighted or nonlighted cigarette, cigar, match, or any flaming or glowing substance. A fine may be assessed up to $1000 for the first offense, which, in my opinion, is not nearly enough; given the current circumstances we face in this county and all of this state!
If you want to make an ash out of yourself, stay home and do so. You can make your own decision to smoke and discard those cigarette butts all over your living room or bedroom or wherever you like. If you don’t have the common sense or decency to use an ashtray, then it will be your home and family that suffers, not the rest of the community.
Maybe the moral here is simple. Just like drinking, if you can’t smoke responsibly, you shouldn’t drive while smoking. Stay home.
As you near the end of that cigarette, you take one last puff and flick it out the window. It bounces a few times, sparking, and rolls to the edge of the highway, near the unburned vegetation. Yes, the same type vegetation that you can remember we were still trying to extinguish over a week after the most devastating wildfires in San Diego County and California history. But, obviously, you don’t care much about the losses and suffering other people have endured, the toll on humans and animals, property, and the huge costs involved in fighting the fires, nor the huge task in rebuilding. Because you just tossed that lighted cigarette out the window without a second thought to what it could do to our lives and our community. You
How do I know this? Because I was the one behind you who watched your callus act and took down your vehicle description and license plate number. You see, I was a fire and accident investigator most of my working life, and I saw the results of what irresponsible people like you did to others and to our communities. Your act is a misdemeanor under California Code, as follows: CA Vehicle Code Section 23111 - No person in any vehicle and no pedestrian shall throw or discharge from or upon any road or highway or adjoining area, public or private, any lighted or nonlighted cigarette, cigar, match, or any flaming or glowing substance. A fine may be assessed up to $1000 for the first offense, which, in my opinion, is not nearly enough; given the current circumstances we face in this county and all of this state!
If you want to make an ash out of yourself, stay home and do so. You can make your own decision to smoke and discard those cigarette butts all over your living room or bedroom or wherever you like. If you don’t have the common sense or decency to use an ashtray, then it will be your home and family that suffers, not the rest of the community.
Maybe the moral here is simple. Just like drinking, if you can’t smoke responsibly, you shouldn’t drive while smoking. Stay home.
Friday, September 17, 2010
FedEx Smart Post ... Not All That Smart for the Customer
Businesses looking to save a few bucks on shipping, while not passing on those savings to the consumer in many cases, are using a service called FedEx Smart Post. This is a service where the shipper sends out the package with FedEx, and then it gets handed off somewhere down the line to the US Postal Service for delivery to your home.
Problem here is that the packages take an inordinate time for delivery. Considering a package coming from the east coast to California, it's not the usual Postal Service delivery time of five to seven days for Parcel Post, not the usual two to three days for Priority Mail, not the usual 5 days for FedEx Ground, not even the usual 7 days for UPS. It's 10 days for Smart Post! And to me, that's Stupid Post at best!
Maybe smart for the shipper, but stupid for the consumer who's waiting for a product. And, in most cases, you don't know your product is being shipped by this system, as the seller tells you it's being shipped FedEx! And you think you're getting a FedEx package with reliable FedEx service. and you're not. You lose the reliability of FedEx and the reliability of the Postal Service all at once.
And, when things get lost, you're really screwed. Because that's when nobody seems to know where the package got ripped, torn or damaged or where the pieces went missing, and the finger pointing starts. I was fortunate the last time and the Post Office found the item later in a bin after the package had been decimated through handling. But by whom? Who knows. Luckily my description was so good they could identify the item and since it was literally one of a kind, I was able to claim it.
So, be aware. When you order FedEx, you may not be getting FedEx service to your door. And, sellers like X10.com don't tell you that it's not really FedEx until you get your shipping info much later. Then it's too late because your order has already been shipped by the slowest method I know of, other than by walking it across America. Even bus service is faster than this!
Problem here is that the packages take an inordinate time for delivery. Considering a package coming from the east coast to California, it's not the usual Postal Service delivery time of five to seven days for Parcel Post, not the usual two to three days for Priority Mail, not the usual 5 days for FedEx Ground, not even the usual 7 days for UPS. It's 10 days for Smart Post! And to me, that's Stupid Post at best!
Maybe smart for the shipper, but stupid for the consumer who's waiting for a product. And, in most cases, you don't know your product is being shipped by this system, as the seller tells you it's being shipped FedEx! And you think you're getting a FedEx package with reliable FedEx service. and you're not. You lose the reliability of FedEx and the reliability of the Postal Service all at once.
And, when things get lost, you're really screwed. Because that's when nobody seems to know where the package got ripped, torn or damaged or where the pieces went missing, and the finger pointing starts. I was fortunate the last time and the Post Office found the item later in a bin after the package had been decimated through handling. But by whom? Who knows. Luckily my description was so good they could identify the item and since it was literally one of a kind, I was able to claim it.
So, be aware. When you order FedEx, you may not be getting FedEx service to your door. And, sellers like X10.com don't tell you that it's not really FedEx until you get your shipping info much later. Then it's too late because your order has already been shipped by the slowest method I know of, other than by walking it across America. Even bus service is faster than this!
Thursday, September 9, 2010
Agent Orange ... Too Little, Too Late, Too Bad
Finally, after about 50 years, the government is finally bucking up and taking responsibility for the illnesses that came calling on veterans, as a result of the herbicide and defoliant, Agent Orange. Known as AO by most, it was so called for the orange bands around the fifty-five gallon drums containing the mixture, that was sprayed as a defoliant over the vegetation in South Vietnam during the war. Most was sprayed during Operation Ranch Hand using C-123 aircraft, although a significant amount was sprayed using helicopters as well. Millions of gallons of herbicides of various kinds were sprayed, 21 million gallons alone attributed to Agent Orange.
Oh, there were many other sprayings and releases of this super toxin in the world, and right here in the U.S., but the ones we remember most were those associated with Vietnam. The ones where the droplets fell from the sky like rain, where men slogged through the residue, where ships and patrol boat decks were covered with the mist, yet the government said it never was sprayed in those areas, not at that time, and every excuse to avoid rightfully owning up to the misery caused by this deadly chemical.
Only recently, after lawsuit after lawsuit and delay after delay, has the Veterans Administration stepped up to the plate (more like being bulldozed to the plate according to most) and accepted that so many illnesses are associated with this chemical. Not only to the veterans themselves, but to their children, and perhaps to their children's children. Not to even mention what this did to the people in the country we were trying to bring a sense of democracy to.
Sadly, many who were affected by the ravages of Agent Orange never lived to see any benefits. They died from cancers and other maladies foisted on them by the insidious diseases that this chemical brought. Never expected it, most figured it was probably something they got in Vietnam, since so many were ill. Service in Vietnam was the common denominator. But the government said no, and after all, would the government lie and withhold the truth from our men and women who fought for our country? I want to laugh and cry at the same time when i ask that question. Seems they always have and it seems they always will to cover their collective asses.
Spina Bifida, where the spine of the fetus fails to close during the developmental stages of pregnancy has been shown to be an effect on the unborn children where either parent served in Vietnam or in some cases, Korea, where herbicides were also used in the late 60's to early 70's. The long term effects of spina bifida include care far beyond the formative years, often resulting in permanent physical defects, including paralysis and inability to control bladder and bowel functions. There are also about eighteen other birth defects presently recognized as resultant to Agent Orange exposure by women veterans.
There are over a dozen diseases associated with exposure to AO currently listed by the VA. This does NOT mean that because one has one of these diseases that it was AO caused, but there is now a presumption that if you were in Vietnam during the war, that you were exposed. The old "boots on ground" theory is gone so those on ships and patrol boats can now make claims for the benefits they are rightfully entitled to if their conditions are Agent Orange related.
I'm certainly not anti-war. Guess as I age, I'm just anti-death and destruction when you don't expect it because it's insidious. Much like the current warriors, and the Gulf War syndrome, and the Depleted Uranium issues that nobody gave lots of thought to until after the fact. WTF? Uranium not being a problem? And we pay scientists to figure these things out before the fact? Good Lord!
I am including some links below, and I want to warn you, some of the photos are not nice. They are horrible in fact. Don't look at them if you are squeamish. And, these are not even the worst of the lot. You won't find veterans there, but what we left behind as an unfortunate legacy of war. Yes, many veterans suffer horribly from what this chemical caused, as do their families. Yet the pain that is suffered by others seems to make ours pale in comparison. I suppose that's because those who remained continued to have exposures unabated for so long.
We didn't condone chemical warfare, nor do we now. Yet our children, and the children of those we tried to bring a better life to, are now paying the price, for trying to spread democracy across the treetops of their country. A sad legacy for everyone.
Courtesy of Phillip Jones Griffiths: http://www.digitaljournalist.org/issue0401/pjg_thumbs.html
http://www.chicagotribune.com/health/agentorange/chi-091204-vietnam-agent-orange-pictures,0,4281985.photogallery
http://www.whale.to/b/nguyen.html
Oh, there were many other sprayings and releases of this super toxin in the world, and right here in the U.S., but the ones we remember most were those associated with Vietnam. The ones where the droplets fell from the sky like rain, where men slogged through the residue, where ships and patrol boat decks were covered with the mist, yet the government said it never was sprayed in those areas, not at that time, and every excuse to avoid rightfully owning up to the misery caused by this deadly chemical.
Only recently, after lawsuit after lawsuit and delay after delay, has the Veterans Administration stepped up to the plate (more like being bulldozed to the plate according to most) and accepted that so many illnesses are associated with this chemical. Not only to the veterans themselves, but to their children, and perhaps to their children's children. Not to even mention what this did to the people in the country we were trying to bring a sense of democracy to.
Sadly, many who were affected by the ravages of Agent Orange never lived to see any benefits. They died from cancers and other maladies foisted on them by the insidious diseases that this chemical brought. Never expected it, most figured it was probably something they got in Vietnam, since so many were ill. Service in Vietnam was the common denominator. But the government said no, and after all, would the government lie and withhold the truth from our men and women who fought for our country? I want to laugh and cry at the same time when i ask that question. Seems they always have and it seems they always will to cover their collective asses.
Spina Bifida, where the spine of the fetus fails to close during the developmental stages of pregnancy has been shown to be an effect on the unborn children where either parent served in Vietnam or in some cases, Korea, where herbicides were also used in the late 60's to early 70's. The long term effects of spina bifida include care far beyond the formative years, often resulting in permanent physical defects, including paralysis and inability to control bladder and bowel functions. There are also about eighteen other birth defects presently recognized as resultant to Agent Orange exposure by women veterans.
There are over a dozen diseases associated with exposure to AO currently listed by the VA. This does NOT mean that because one has one of these diseases that it was AO caused, but there is now a presumption that if you were in Vietnam during the war, that you were exposed. The old "boots on ground" theory is gone so those on ships and patrol boats can now make claims for the benefits they are rightfully entitled to if their conditions are Agent Orange related.
I'm certainly not anti-war. Guess as I age, I'm just anti-death and destruction when you don't expect it because it's insidious. Much like the current warriors, and the Gulf War syndrome, and the Depleted Uranium issues that nobody gave lots of thought to until after the fact. WTF? Uranium not being a problem? And we pay scientists to figure these things out before the fact? Good Lord!
I am including some links below, and I want to warn you, some of the photos are not nice. They are horrible in fact. Don't look at them if you are squeamish. And, these are not even the worst of the lot. You won't find veterans there, but what we left behind as an unfortunate legacy of war. Yes, many veterans suffer horribly from what this chemical caused, as do their families. Yet the pain that is suffered by others seems to make ours pale in comparison. I suppose that's because those who remained continued to have exposures unabated for so long.
We didn't condone chemical warfare, nor do we now. Yet our children, and the children of those we tried to bring a better life to, are now paying the price, for trying to spread democracy across the treetops of their country. A sad legacy for everyone.
Courtesy of Phillip Jones Griffiths: http://www.digitaljournalist.org/issue0401/pjg_thumbs.html
http://www.chicagotribune.com/health/agentorange/chi-091204-vietnam-agent-orange-pictures,0,4281985.photogallery
http://www.whale.to/b/nguyen.html
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