Where to begin? First we ordered patio furniture from Home Depot and it was delayed in delivery due to the really bad freight company they use. I personally had to go out and find the driver to get him to our home. When it finally arrived, it was delivered damaged. The top furniture piece was crushed beyond use and the wicker broken. To add insult to injury, the freight company left a pallet which they refused to keep and we had to dispose of it. (no, we don't have a fireplace to burn it in) Home Depot agreed to have the damaged piece picked up and replaced, and the pickup was very prompt, within 24 hours. Home Depot agreed to refund the purchase price and re-order but insisted on only crediting the price after an adjustment was made due to the delay. I argued that the adjustment was for us having to wait a week for the furniture, when they promised two days, not for the damage, but the phone agent argues otherwise. Oh well, what the hell, just lets get on with this.
The replacement took another week (HD didn't ship it for 4 days) and the freight company, USF Reddaway, failed to load it on the truck so we sat around yet another day for a delivery that never happened. They tried to blame the driver but the drivers do not load their own trucks! It finally arrived. Then we had to deal with yet another box (thankfully no pallet this time) and were able to piece together the new item. Success finally.
Then we purchased a fountain from HD and it starts disintegration, smelling like vinegar. Crusty places start to form and the crust smells like vinegar. It can be wiped off and spray wax applied to make it look better but it then will start the process all over. Agghh, yet another HD fail.
So, as much as I do like Home Depot, we will only purchase from the what we can carry out of a store with our two hands or a cart. Nothing that requires shipping and certainly not another fountain that acquires a special unwanted patina although it is resin!
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