We purchased about $2500 in furniture from Jerome's Furniture late last year and within just a few months the sofa and loveseat cushions began to look unsightly. They are pilling and look like a ten year old set. This is not heavy use, as there are only two persons in the household, both adults.
Upon reporting this issue to Jerome's Furniture, we were advised we could purchase new slipcovers for $375 as Jerome's does not warranty fabrics. Of course, they never tell you this at the time of sale, just give you a folder touting their one year warranty that you had better read before buying anything that has fabric on it.
Of course, Jerome's knows the fabric is the most important part of the furniture and simply blows consumers off by excluding the fabric from a warranty. Had we known the fabric would not be covered we would not have purchased the furniture. Oh, and to top it off, this was special order furniture so if we had found out right after ordering Jerome's has a no cancellation policy on custom orders.
In my opinion, Jerome's sells sub-standard furniture and both them and the manufacturer fail to stand behind it when there is an issue. There are lots of other places to buy furniture and living in a brand new community you can bet we will tell everyone we can not to buy at Jerome's if they expect any type of quality furniture with a useful warranty.
CAVEAT EMPTOR - Buyer Beware!
1 comment:
I have also bought a mattress from them for $1,400 they insisted I buy the cover in the warranty for 20 years, two years in the center is collapsing, they sent someone out to inspect it and they said it's acceptable and I have to deal with it I could have bought one half the price in the blooper section salesperson insisted I buy a new one with the warranty they would replace it no questions asked this is Jerome's in Scripps Ranch I've called customer care escalated it I've been getting the runaround for 2 months now they say they can send out for a second inspection after 60 days
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